Support

SJT supports its products through the distributor network and directly for OEM partners.

Technical support

Email support@surejoytec.com with the model, serial number and a description of the issue. For installation questions, include photos of the door or the safe mounting position.

Warranty

Products are covered by the manufacturer warranty stated on the datasheet. Keep the invoice and serial number. Warranty service is handled through the distributor who supplied the goods, or directly for OEM customers.

Manuals and software

Manuals, catalogues and software downloads are listed on the Download page. If an item is missing, ask us — older models are often still supported even when they are no longer listed.

Spare parts

Readers, control boards, keypads and lock bodies are available as spare parts for models in production and for a defined period after discontinuation.

Technical support: support@surejoytec.com

Sales and distribution: sales@surejoytec.com

Download centre — catalogues and datasheets for registered resellers.